Balancing People, Processes and Technology to Drive Effective Transformation in Health Care



The U.S. health care system’s shift from volume to value has driven an influx of information technology solutions, but as in any industry, it takes more than new technology to be successful.  Transformative change in health care requires the right combination of people, process and technology. Without a broader perspective, you may embark on a fragmented approach that takes into account only one of these factors at a time. Adding technology addresses individual problems but may ultimately create unnecessary complexity. Adding processes can standardize workflow, but may make change difficult if the processes are unwieldy. Adding people can alleviate work, but the right people may prove difficult to find, and come at additional cost.

To create impactful transformation like that described in the Institute for Healthcare Improvement’s New Rules for Radical Redesign in Health Care, there is a need for a balanced approach. Forward-looking organizations understand the importance of collaborating and cooperating in a network that extends beyond traditional walls of a department or hospital. Today’s technology solutions enable processes and make them immediately accessible to the people who need them. Achieving success in health care today requires more than a collection of solutions or a vast aggregation of data; it entails an in-depth understanding of the impact processes and people have on both quality and patient outcomes, and the way in which technology can be used as a unifying force to strengthen that impact.

Imaging teams who want to quantify success based on outcomes and quality have to first understand how patients’ clinical context follows them across various systems or facilities throughout the care process. In many cases, the technology involved comes from multiple vendors, adding an additional layer of complexity, and illustrating perfectly the fundamental need for interoperability and integration. In addition, new technologies need to add value to previous technology investments. These are key guiding principles for anyone who wants to optimize image sharing, cross-facility reading, and subspecialist collaboration.

Health care innovators who want to instigate change should seek out a partnership that goes beyond a simple product or solution implementation and involves shared responsibility for outcomes through the balancing of people, processes and technology.

Organizations need to choose technology partners who understand the health care industry as a whole – who can help them align their goals related to patient health with their goals related to business health. Innovators in health care are embracing this kind of change as the new normal, and are working to make sure their people, processes and technology are prepared to deliver the best possible care.

Change Healthcare has deep industry perspective that can move organizations forward in their journey. Ask us about how Change Healthcare Medical Imaging Consulting can help you facilitate change management in your organization. Our Conserus suite of solutions is designed to connect and leverage your existing technology investments to connect your processes at key points in the care process. Find out more by downloading our fact sheet.

If you’ll be at AHRA in Nashville, book an appointment to come talk to us about how we can help your organization undergo a transformation that will make sure you thrive in your transition to value based care.

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