Industry Leaders Give their Perspectives on Patient-Centered Care


Diagnostic imaging and patient-centered care in a hospitalWhat’s next for health IT in 2016? As value-based, patient-centered care becomes more desired in the healthcare community, health IT must adapt to these changing models by moving away from a fee-for-service model.

How can diagnostic imaging departments help their organizations achieve this goal? We sought answers from healthcare experts, and they all pointed to the same conclusion: from the imaging department to the waiting room, there must be a greater focus on treating the person vs. the illness.

Here are some overviews of patient-centered care, and how diagnostic imaging departments can help their organizations implement it:

1. “Person-centered care requires person-based knowledge.”

Jeffrey MendelJeffrey Mendel, Senior Health and Policy Advisor at Partners in Health, noted that patient-centered care will require a fundamental shift in how providers access and analyze data.

“Patient-centered care requires person-based knowledge. We face a future in which clinical data fragmentation is likely to persist, and in which the manifold ways of analyzing imaging data will expand,” said Mendel. “Radiology IT needs to link these complex challenges. Image analysis needs to be applied automatically depending not just on the acute clinical history but on the patient’s health profile.”

“’Knowing’ each patient as a unique person is critical to being able to efficiently manage the massive volume of data that is accumulating in office records, [EHR], pharmacies and radiology studies.”

2. Patient-centered care ensures “patient information is available to and controlled by the patient.”

Jjoseph MarionJoseph Marion, Principal at Healthcare Integration Strategies, LLC, argues that there are two perspectives for patient-centered care – one that believes that healthcare services should be focused on treating the person, and the other that places more responsibility on patients.

For the first perspective, Marion notes that patient-centered care is akin to reviewing specific health indicators such as blood sugar levels as indicators of diabetes, and using them to plan a course of treatment to prevent the likelihood of it developing.

For the second perspective, Marion believes that universal data access gives patients greater control of their own care.

“I would offer the notion of emphasizing the person as responsible for their healthcare, in the context that patient information is available to and controlled by the patient, regardless of where it might reside,” said Marion.

“In this light, the patient has the ability to access and to refer their information to whomever they choose. This may require that information be stored patient-centrically, so that the patient can conveniently access their information, and only has to go to one place to access it.”

3. “Patient-centered care is the equivalent of ‘personalized care.’”

David ChouDavid Chou, Digital Health Evangelist and Global Healthcare CIO, notes that patient-centered care must be personalized over time, through numerous direct and indirect interactions with patients.

“Person based care is the equivalent of ‘personalized care’, meaning the patients want care that is tailored for them,” Chou said.

“Every individual is different and unique, therefore why is the care provided not unique? Radiology will be a key component for the patients who expect to have cumulative care over time.”

If you’re focused on adopting a patient-based mindset in 2016, we have the tools to help organize and distribute imaging data to help you achieve that goal. Discover how McKesson can help guide your organization by subscribing to the Medical Imaging Talk blog.

Leave a Reply