Gall’s quote above can be very readily applied to meeting the needs of multi-facility hospitals and health care organizations, particularly, the needs of the medical imaging department. Some of the more common challenges with managing medical imaging across multiple facilities include:
- Radiologist travel needs
- Slow report turnaround times
- Disparate systems containing incomplete patient information
And it was this last challenge in particular, coupled with over 1,100 medical imaging system installations, that helped to drive the development of the newest enterprise medical imaging solutions from McKesson.
With the implementation of a cardiovascular information solution (CVIS), many cardiac units have experienced a drastic reduction in the amount of time their cardiologists have to spend doing tedious tasks. The collaboration between technology providers and cardiologists takes on added significance in light of a new report by The Journal of the American Medical Association (JAMA) which reveals cardiologists will likely be under increased pressure from pediatric patients who are returning as adults.
Advances in Pediatric Heart Surgery
Case Study: Electrophysiology Module Helps Boost Physician Satisfaction At Cooper University Hospital7:48 am
As with many hospital systems, managing silos of information has become burdensome and time consuming. Lack of integration and automation are two of the biggest challenges in the modern healthcare setting. Cooper University Hospital recognized that they needed to tie together a number of areas seamlessly and provide a more holistic view of the patient.
Jeff Paschell, integration manager for Cardiovascular Services at Cooper University Hospital, acknowledged the disconnect between departments and that “physician adoption, physician satisfaction and report turnaround time (TAT) were not where we wanted them to be” as a result.
A recent study from KLAS revealed that only 65% of providers believe that their cardiac imaging system was complete. Clearly there’s room for improvement in the cardiology department, which is why we’re witnessing so much consolidation in the marketplace. The report states that a key missing piece was the clinical reporting. But, even for vendors who provided reporting, functionality was lacking.
Based on this research, the industry is moving more toward fully integrated cardiovascular and cardiac imaging solutions. This would not only simplify the lives of technicians, clinicians and physicians, but also would ease the burden of dealing with multiple vendors.
The groundbreaking enhancements that led to the creation of McKesson Cardiology EP met with praise from cardiologists and physician members of Heart Rhythm Society (HRS) alike. (Source: VirtualStrategy)
“The McKesson Cardiology EP is a one-of-a-kind, complete, patient-centric solution,” said Andrea Russo, M.D., director of Cardiac Electrophysiology and Arrhythmia Services, Cooper University Hospital and professor, Cooper Medical School at Rowan University.
“Generally, cardiology department electrophysiology documentation is spread across at least four databases, as well as paper records. This solution integrates all essential cardiovascular information, which will ultimately lead to increased lab efficiency, improved data accuracy and improved efficiencies for cardiology staff,” she said.
In cardiology departments across the U.S., thousands of electrophysiology (EP) devices are implanted into patients each year. These procedures generate hundreds of thousands of images in the diagnoses and treatment of various heart arrhythmias and cardiovascular disease. Imagine how many pairs of hands touch just one patient record. Right now, most healthcare data still sits in silos. Whether on paper or computers, information cannot be exchanged and departments and physicians cannot communicate.
What if medical imaging software existed that could communicate across disparate groups? What if true interoperability of HIT systems was possible?
According to the Centers for Disease Control and Prevention, heart disease is the leading cause of death in the U.S. Under healthcare reform, hospitals are being held more accountable for readmissions and greater data transparency. Many hospitals are focusing on heart attack care as a result.
Data collection, analysis and application capabilities built into cardiovascular information systems (CVIS) help hospitals more effectively collect patient data and improve patient care.
Let’s go back in time… Remember when it was Friday night, and you and your family decided to watch a movie? It used to be that you had to go down to your local video store and search through the aisles: drama, comedy, action adventure, until your head was spinning. Finally, you chose one or two that you hoped everyone would like.
Oh wait; there’s more. Now you wait in the line with everyone else who’s checking out a movie on a Friday night! And be sure you return the movies on time or pay a fine.
While doctors, in general, are in high demand, cardiologists and cardiovascular imaging specialists, in particular, are actively being recruited by a number of hospital organizations, such as the Mayo Clinic and Cleveland Clinic. The day-to-day costs of running and managing a private practice combined with declining reimbursements are pushing cardiologists to seek out hospitals as their first line of defense. Having willing recruits makes filling these critical positions that much easier.
According to customer service experts Kristin Anderson and Ron Zemke, authors of “Delivering Knock Your Socks Off Service,” the following five key factors determine the vast majority of customer satisfaction with any given service:
- Reliability – the ability to provide the service that was promised and to do so dependably and accurately
- Responsiveness – the willingness and ability to help customers promptly
- Assurance – the sense of confidence, competence, and courtesy that the provider offers
- Empathy - the degree of caring and attention to individual customers
- Tangibles – the physical appearance of facilities and the quality of the equipment.