“A complex system that works is invariably found to have evolved from a simple system that worked.”|
John Gall, The Systems Bible
Gall’s quote above can be very readily applied to meeting the needs of multi-facility hospitals and health care organizations, particularly, the needs of the medical imaging department. Some of the more common challenges with managing medical imaging across multiple facilities include:
- Radiologist travel needs
- Slow report turnaround times
- Disparate systems containing incomplete patient information
And it was this last challenge in particular, coupled with over 1,100 medical imaging system installations, that helped to drive the development of the newest enterprise medical imaging solutions from McKesson.
With the implementation of a cardiovascular information solution (
As with many hospital systems, managing silos of information has become burdensome and time consuming. Lack of integration and automation are two of the biggest challenges in the modern healthcare setting. Cooper University Hospital recognized that they needed to tie together a number of areas seamlessly and provide a more holistic view of the patient.
The groundbreaking enhancements that led to the creation of McKesson Cardiology EP met with praise from cardiologists and physician members of Heart Rhythm Society (HRS) alike. (Source: 
According to the Centers for Disease Control and Prevention, heart disease is the leading cause of death in the U.S. Under healthcare reform, hospitals are being held more accountable for readmissions and greater data transparency. Many hospitals are focusing on heart attack care as a result.
Let’s go back in time… Remember when it was Friday night, and you and your family decided to watch a movie? It used to be that you had to go down to your local video store and search through the aisles: drama, comedy, action adventure, until your head was spinning. Finally, you chose one or two that you hoped everyone would like.
While doctors, in general, are in high demand, cardiologists and cardiovascular imaging specialists, in particular, are actively being recruited by a number of hospital organizations, such as the Mayo Clinic and Cleveland Clinic. The day-to-day costs of running and managing a private practice combined with declining reimbursements are pushing cardiologists to seek out hospitals as their first line of defense. Having willing recruits makes filling these critical positions that much easier.
According to customer service experts Kristin Anderson and Ron Zemke, authors of “Delivering Knock Your Socks Off Service,” the following five key factors determine the vast majority of customer satisfaction with any given service:
