DuBois Regional Medical Center (DRMC) in Pennsylvania abides by the “Five C’s” in all that it does:
1. Caring attitude
5. Customer satisfaction
The last three C’s were the basis of the medical center’s work in establishing a Regional Health Information Organization, a health organization dedicated to improving the quality, safety and efficiency of healthcare delivery as part of a National Health Information Network initiative.
The first step towards forming a Regional Health Information Organization was to implement a full Picture Archiving and Communication System (PACS) and lay the groundwork for an enterprise-wide Electronic Health Record (EHR) system.
DRMC worked with McKesson to implement the Horizon Medical Imaging™ PACS in just three days. The system now allows for complete integration of medical imaging with information technology throughout the enterprise.
Just how did the PACS answer those last three C’s on the road to establishing a Regional Health Information Organization?
Communication: The Horizon Medical Imaging™ ER Discrepancy Tracking tool facilitated, and continues to facilitate, communication between ER and radiology while tracking workflow to streamline the audit process.
Collaboration: The Horizon Medical Imaging™ PACS allows physicians to view and share any image type, regardless of whether it originates from radiology, cardiology, endoscopy or gastroenterology.
Customer Satisfaction: Patients can now receive care close to home without having to travel to a larger tertiary center. Plus, the system provides for enhanced patient education and care, as clinicians can show patients the exact nature of their disease or injury on an electronic image.
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