Customer Spotlight: Van Buren County Hospital finds greater workflow efficiency, flexibility and support in McKesson’s solutions for radiology
Editor’s Note: This article was originally published by Claudette Lew on Health IT Executive Forum and is republished here with permission.
Van Buren County Hospital serves as an anchor for nearly 8,000 residents, attending to all of their healthcare needs. To keep up with medical advancements as well as increasing federal healthcare regulations, healthcare facilities of all sizes are increasing investments in health IT to achieve more efficient operations, more coordinated care, better communication and ultimately, better patient health outcomes.
Healthcare leaders who face challenges such as developing strategies to counter reduced managed care payments and responding to new government regulations should periodically take time to step away from ongoing pressures. Taking a break, connecting with peers and learning from other organizations can provide not just a respite but valuable insight into tactics and possible solutions for health systems.
One opportunity for an educational break is RSNA 2014, which starts November 30 in Chicago. There are a number of informative sessions for healthcare leaders, including topics ranging from how to develop your radiology financial insight to strategies for attaining quality improvement in medical imaging.
Indeed, we’ve found that creativity is the best way to generate customer value, and I am proud to announce that Frost & Sullivan reinforced that idea in its recent whitepaper describing its choice for McKesson as company of the year. In the whitepaper, “Amplifying the Value of Medical Imaging Services to the Enterprise through Efficient Workflow Solutions,” Frost & Sullivan makes the point that this notion is circular: creativity brings about customer value excellence, and customer value excellence reinforces the spirit of creativity.
The more intricate the system, the more important it is to be able to identify patterns. Take radiology coding—already complex, it’s about to get more so with the ICD-10 changeover. But when you can sort through data to see the underlying patterns, it’s significantly easier to promote efficiency that may lead to accurate reimbursement.
The first step is moving communication between coders and radiologists away from manual systems like email and fax. With an automated system, such as a QICS, coders query physicians about tests or procedures by placing a notation in the system that immediately appears on the correct physician’s work list.
Admittedly, 100 percent uptime is an unrealistic goal, but we all should hold ourselves to the highest possible standard when patient care and safety are on the line. Business Continuity, in addition to Disaster Recovery or Resiliency Planning, is critical in every area of a hospital.